Parts Counter (Part-Time)
- $18 per hour with 30 hours a week
- Medical, Dental and Vision Insurance, and pet insurance
- Paid Time off
- Paid Maternity and Paternity leave (Parental Leave)
- Company Paid $10,000 life insurance policy
- Employee discounts on Vehicles, Service and Parts
- Professional growth and development training on a quarterly basis.
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues
- Encourage the sale of branded parts
- Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
- Establish processes to ensure accuracy between inventory and computer records
- Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
- Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
- Make warranty and billing adjustments
- Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
- Ensure that all dealership purchases are properly accounted for before payment is made
- Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
- Assist in collecting on overdue accounts
- Notify all special-order customers upon arrival of parts
- High School Diploma/GED is required
- Successfully complete MVR, background check, and pre-employment drug test.
- Valid driver's license
- Ability to read and comprehend job-related instructions and information whether electronic or paper-based
- Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
- Must have the ability to move about the parts department and have computer skills
- Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
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