Representante de Servicio en Centro de Llamadas
Descripción de la Compañía
Nuestro cliente es líder en la industria de seguros. Están a tu lado, acompañándote para que avances con tranquilidad, contribuyendo al desarrollo de una sociedad más sostenible y solidaria.
Resumen del Puesto
Desempeña funciones que consisten en garantizar un servicio al cliente con una calidad excelente, responder eficazmente a las consultas de los clientes y mantener una alta satisfacción de estos.
Funciones Esenciales y Responsabilidades:
- Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.
- Crear relaciones sostenibles y confianza con las cuentas de clientes mediate una comunicación honesta.
- Proporcionar información precisa, válida y completa usando los métodos y herramientas correctos.
- Atender las quejas de clientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos, y realizar un seguimiento para garantizar la resolución.
- Seguir procedimientos de comunicación, directrices y políticas.
- Gestionar un gran número de llamadas entrantes.
Requerimientos
- Diploma de Escuela Superior
- Mínimo 6 meses de experiencia en servicio al cliente y/o representante de servicio en centro de llamadas
- Orientación al cliente y habilidad para adaptarse/responder a diferentes tipos de personalidades
- Excelentes capacidades de comunicación y presentación
- Salario $10.50p/h
- Lunes a Viernes - 8:30am a 5:00pm
- Lunes a Viernes -6:00am a 2:30pm
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar a Mujeres, Minorías, Veteranos Protegidos y Personas con Impedimentos.”
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