ER & CC Veterinary Technician Supervisor, AVES

ER & CC Veterinary Technician Supervisor

Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!

Are you a dedicated veterinary technician leader looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES ), we're growing rapidlyadding new doctors, expanding services, and launching departmentsas we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.

As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine. Were also looking for a strong Supervisor to help oversee and establish these developing teams as we continue to grow.

Overview:
An ER/CC Technician Supervisor/ Patient Care Personnel (PCP) Supervisor is one that is a highly educated and skilled veterinary technician that emulates the qualities of a leader. The Supervisor should be proficient and project confidence with both technical skills and interpersonal communication. Despite anxiety, stress, and conflicts within the workplace, the supervisor should remain levelheaded and approach challenging situations in a proactive, problem-solving manner. They should not only be able to recognize problems with the work environment but also provide creative solutions. The PCP Supervisor must have excellent multi-tasking ability and be able to juggle technical and managerial duties. The PCP Supervisor must have excellent communication and follow through on all assigned tasks and requests in a timely manner (and meet all deadlines provided).

Compensation:

• $28-$35 hourly , based on experience

Flexible Schedules Available :

• Full Time
• 4x10 hour shifts
• Day Shifts
• Weekends may be required

Primary Responsibilities:

• Leadership: Act as a direct representative of the AVES emergency and critical care technical staff. Ensure that the AVES emergency and critical care PCP create a professional work environment that strives to provide the highest quality of care to our patients. Maintain a professional demeanor and ensure that the PCP have a safe, confidential, and reliable person that can mediate and resolve situations of conflict.
• Direct Supervision of emergency and critical care PCP: Ensure that all PCP are fulfilling their duties in the designated roles throughout the workday. Ensure that all PCP portray exceptional inter/intradepartmental and client communication.
• Technical Support: Provide technical support as needed and spend a moderate amount of time on primary emergency and critical care case management.
• Interview, hire, train, review and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice. Maintain all emergency and critical care PCP published local ads.
• Training: Assist the creation, modification, and maintenance of effective training programs for technical staff. Implement new protocols/policies after collaboration with other supervisors/managers.
• Review technician training binders for progress and completion on technical duties. Review and assign new goals monthly to each employee.
• Develop veterinary PCP work schedules to meet daily, weekly, emergency, and holiday support requirements for the hospital. Coordinate coverage for people calling in sick or late to work. Collaborate with Specialty Supervisor/Manager to provide adequate coverage to the hospital.
• Delegate daily responsibilities for PCP including tasks lists during slow days. Review end of shift check lists daily to ensure equal share of cleaning duties amongst staff.
• Coordinate and direct monthly emergency and critical care PCP and veterinary assistant meetings.
• Facilitate frequent meetings with shift leads to trouble shoot challenges and frustrations and provide feedback on leadership skills.
• Engage doctors frequently to obtain real time feedback on departmental functionality and flow and potential concerns regarding emergency and critical care patient care personnel.

Secondary Responsibilities:

• Maintain logs of Patient Care Personnel schedules, PTO, and vacation days.
• Interview, hire, train, review and terminate Patient Care Personnel.
• Ensure that appropriate policies and procedures are followed by all Patient Care Personnel.
• Assure that regular generation, review, and updating of standard operating procedures (SOPs) occurs as needed (no less than semiannually).
• Facilitate continuing education for Patient Care Personnel.
• Monitor professional development and skill level of all Patient Care Personnel via initial (60 days) and annual performance reviews.
• Ensure appropriate inter and intradepartmental communication.
• Contribute to creation of hospital cleaning schedule with other supervisors.

Requirements:

• High School Diploma or equivalent
• Licensed Veterinary Technicians (LVT) preferred but not required
• At least 2 years+ of supervisory or lead veterinary technicians experience required
• Culture builders team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability individuals willing to go the extra mile to ensure the best patient and client experience.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan