Technical Product Support Specialist
- Deliver expert technical troubleshooting and repair assistance via phone to independent service agents
- Manage and resolve equipment performance and service-related complaints from customers
- Collaborate with Engineering and Quality teams to investigate and develop solutions for product issues
- Support and lead in-house technical training sessions
- Evaluate and process warranty claims within designated approval limits
- Assist in implementing upgrade and retrofit programs as required
- Contributes to the creation and updating of Owner's Manuals, parts lists, and other technical documentation
- Utilize Microsoft Office Suite and other company software to document incidents, track support interactions, and maintain service records
- 2+ years of experience in technical support, preferably in refrigeration, HVAC, or electronics strongly preferred
- Minimum1 year of field experience in HVAC or a related technical arearequired
- Strong communication and listening skills
- Proven customer service excellence
- Dependable, reliable, and solution-oriented
- Solid analytical and problem-solving abilities
- Proficient in general computer use, including Microsoft Office Suite (Outlook, Word, Excel, etc.)
- Comfortable with typing while on calls and managing multiple software systems simultaneously
- Excellent phone etiquette and ability to communicate clearly and effectively over the phone
- High school diploma or equivalentrequired
- EPA 608 Type Irequired, Universal certification preferred
- Perform activities including bending, stooping, standing, walking
- Stand and walk from two (2) to four (4) hours per day
- Climb up and down stairs two (2) to four (4) times per day
- Operate common office equipment, i.e. PC, phone, copier, printer, fax
- Use various measuring instruments
- Work in climate-controlled environment
- Monday - Friday 9:30am to 6:30pm
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