Alpine Branch Manager

Job Description

This is an onsite positiona at our Alpine Branch.

Job Title : Branch Manager

Summary :

The Branch Manager has overall responsibility for retail and deposit operations of the branch. The manager is responsible for customer service and works closely with other department managers and teams to implement bank wide strategies and programs that will maintain and improve the customer experience.

Wage Type : Salaried Exempt

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedules branch staff, ensuring that the branch is open for business, is providing superior customer service, and operational functions are completed correctly and on time.
• Provides assistance troubleshooting and problem solving with the team and other departments to resolve any service-related issues.
• Provides procedural advice to associates working in the branch and input to their manager and other departments to ensure consistent, efficient, and effective operations in the branches.
• Works cross functionally (with lending, loan operations, deposit operations, etc.) to develop customer relationships and ensure smooth operations in branch.
• Manage individual and team performance with ongoing coaching conversations, regular recurring 1 on 1s, and branch communications.
• Develops themselves and the team to ensure associates are cross-trained and have a complete understanding of the bank's products and services.
• Oversee facility condition and physical security monitoring.
• Resolves escalated customer issues and ensures staff adheres to policy & procedures.
• Supervises branch employees.
• Make recommendations for training needs, assignments, and promotions of the branch personnel.
• Actively supports TPB's mission and increases volunteer hours by encouraging branch staff to participate in community service activities, organizing and promoting volunteer opportunities, collaborating with local organizations to address community needs, and tracking and celebrating volunteer hours contributed by branch staff.
• Carries out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to commitment to continuous improvement and process excellence.
• Any other duties as assigned.

Key Deliverables :

• Employee Engagement.
• Customer Satisfaction.
• 100% Compliance.
• Procedural effectiveness, efficiency, and control.

Organizational Structure :

Reports to: Market President

Supervises: Customer Service Team

Qualifications:

Required Knowledge/Skills:

• Bachelor's Degree
• Demonstrated knowledge of Teller functions, New Accounts procedures, ATM processes, Online Banking, and other activities.
• Ability to travel to other branch locations when needed.
• Can quickly read, analyze, and apply procedural documents and guidelines.

Desired Knowledge/Skills :

• 3 years management/supervisory experience.
• 1-2 years of banking experience.
• Mastery of procedures for branch balancing, check acceptance, branch opening and closing, while maintaining efficient use of cash and branch assets.
• Must be able to respond to common inquiries from regulatory agencies, courts, and outside consultants.

Talents:

• Strong positivity.
• Mission driven, competitive, goal oriented, and motivated to develop themselves and others.
• Energetic, resourceful, and appropriate work intensity to get the work done
• Strong people acumen and relationship skills; Naturally pre-disposed to quickly establish positive personal and professional relationships.

Other :

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be able to lift to 20 pounds.

TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.