ODC Collector High User
- Process collection calls
- Provides alternative solutions for repayment of overdrafts
- Process calls offering alternative options to overdraft courtesy
- Document call notes
- Performs mail out of call discussion
- Assists in training new hire employees
- Performs other duties as assigned SKILLS
- Active listening
- Coordination
- Instructing
- Judgement and decision making
- Mathematics
- Ability to negotiate
- Persuasion
- Reading comprehension
- Service orientation
- Effective communicator
- Organized and able to prioritize
- Ability to multitask EDUCATION
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