Server

Ember Kitchen is a multi-level concept in the historic Seaholm Powerplant in downtown Austin. Ember will offer a fine dining steakhouse experience with a Latin flare.

The project is backed by local hospitality finance group, inKind. With sharing a meal as one of their core values, inKind is keen to bring a concept that they can work with closely, incubating new technologies, integrations and operational standards

SUMMARY

The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.

RESPONSIBILITIES

Please see below list for primary job functions, other reasonable work duties not listed may also apply.

• Provide high quality service to all guests
  
• Know and live the mission and the Ember/brand basics.
  
• Complete all necessary set up, side work and closing duties as assigned
  
• Check restaurant before, after and during shift for cleanliness and remove any debris
  
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be Prepared to answer any guest questions about the menu in a direct, concise way.
  
• Know any daily features and specials the restaurant is offering
  
• Use suggestive selling and up sell items to increase the check average of the restaurant
  
• Take guest orders correctly, read the order back to the guest and ring orders correctly into systems. Check screen before sending order to make sure any modifications to order are correct.
  
• Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
  
• Check guest satisfaction with food quality within two bites
  
• Make sure check is presented correctly, free from errors and in a timely manner
  
• To follow and comply with all Ember cash handling policies and end of shift paperwork
  
• To follow all Ember policies of work procedures and attendance
  
• Learn and maintain all information regarding the restaurant and engage in pre-shift
  
• Promote teamwork and friendly safe work environment
  
• Any other reasonable duties required
  
• Follow all Ember standards of uniform
  
• Know all the bar products on offer to the guest
  
• To make conversation with guests and create a personal connection
  

COMPETENCIES

• Outgoing, sociable and personal
  
• Eye for detail
  
• Excellent oral and hearing skills
  
• Passion for service
  
• Positive can do attitude
  
• Multitasking
  
• Reliability
  
• Customer service skills
  
• Organized
  
• Teamwork
  

SKILLS

• Can handle high volume and work under pressure
  
• Flexible work schedule
  
• Must have a valid driver s license
  

EDUCATION/EXPERIENCE

• Previous restaurant or bar experience preferred but not essential
  
• Previous customer service role preferred not essential
  

WORKING CONDITIONS

• Must be able to stand and move at fast pace for long periods of time
  
• Must be able to work long hours when business needs require