Logistics Innovation 4PL Operation Director (EM7130)

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

S mart L ogistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit .

Responsibilities

This Logistics 4PL Innovation Operation Director is responsible for overseeing the entire supply chain by coordinating multiple logistics partners, including 3PLs, carriers, warehouses, and technology providers. They manage end-to-end visibility, performance, optimization, and strategic planning to improve cost efficiency, service levels, and supply chain agility. Additionally, 4PLs act as a single point of contact and continuously analyze operations to implement improvements and resolve issues across the logistics network.

1. Supply Chain Strategy & Design

• Develop overall logistics and supply chain strategies aligned with customer business goals.
• Optimize logistics network design (routes, modes, warehouses, vendor selection, etc.).
• Evaluate total logistics cost-to-serve and create continuous improvement plans.

2. Centralized Supply Chain Control Tower

• Operate a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics.
• Monitor real-time shipment tracking, exceptions, and performance across all partners.
• Provide unified reporting and business intelligence dashboards.

3. Vendor and 3PL Management

• Select, manage, and evaluate 3PL partners, carriers, brokers, and other logistics vendors.
• Ensure service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs.
• Provide vendor scorecards and lead quarterly business reviews.

4. End-to-End Supply Chain Coordination

• Coordinate logistics activities across procurement, transportation, warehousing, and delivery.
• Ensure smooth handovers between carriers, warehouses, customs agents, and final delivery providers.
• Maintain a single source of truth for shipment and inventory data.

5. Cost and Financial Management

• Control total logistics budgets and provide financial transparency.
• Identify cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding.
• Audit invoices, freight bills, and vendor charges.

6. Technology & Systems Integration

• Implement and manage advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools).
• Integrate data from multiple logistics partners for end-to-end visibility.
• Automate reporting, alerts, KPI dashboards, and planning tools.

7. Performance Monitoring & KPI Management

• Define and monitor KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.).
• Provide regular reporting to leadership and clients.
• Identify trends and root causes of operational gaps.

8. Continuous Improvement & Innovation

• Lead projects to improve speed, cost, and quality.
• Recommend process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc.
• Benchmark industry standards and best practices.

9. Risk & Exception Management

• Anticipate logistics disruptions (port congestion, customs delays, weather, carrier issues).
• Manage recovery plans and provide fast alternatives (rerouting, mode change, expediting).
• Communicate risk proactively to customers and leadership.

10. Customer Relationship & Stakeholder Management

• Act as the single point of contact for all logistics issues and strategic discussions.
• Align operations with client business needs and growth plans.
• Support strategic planning such as seasonal volumes, new FC openings, and major initiatives.

Requirements

Requirements/Qualifications

• Bachelor’s Degree or higher required in a business-related field, High School Diploma required

• 15+ years of experience in global freight forwarding and/or relevant logistics sales experience required
• Experience working with one of the top global freight forwarders preferred
• Possess a thorough understanding of the domestic and international transportation industry modes (trucking, rail, air and ocean)
• Proven track record in sales, prospecting, and developing accounts
• Familiar with digital freight forwarder platforms and processes
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation and selling skills with exceptional attention to detail and follow up with clients
• Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
• Ability to travel up to 20% in U.S.

Benefits

Benefits & Perks

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

• Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.

• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.
• ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Follow Us