Rooms Controller

Summary

Join us for this incredible opportunity to be part of our Front Office Team as a Rooms Controller Hyatt Regency Houston-Downtown located in Houston, TX. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

The Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Rooms Controller’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Individuals in this role must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training.

Additional responsibilities but not limited to:

1. Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
2. Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
3. Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
4. Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
5. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
6. Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
7. Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
8. Document any guest situations which require action by another department and follow up as needed.
9. Maintain out of order & out of service rooms with engineering and housekeeping
10. Daily review of all Airline Reservation, add on and proper filling of their billing information
11. Other duties as assigned.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages