Unified Communications Technician

Job Description

Job Description

Unified Communications Technician | $50 - $55 per hour | Onsite Contract

What Matters Most

• Competitive Pay of $50 - $55 per hour
• Location: Onsite work in Houston, TX with some flexibility to work from home
• Contract opportunity with career growth and stability
• Weekly Pay with direct deposit
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Description

We are seeking a skilled Unified Communications Technician to manage, configure, and troubleshoot enterprise telephony and collaboration systems. This role involves provisioning and maintaining Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, and Emergency Responder platforms, as well as supporting analog and digital telephony systems. The ideal candidate will have strong technical expertise, attention to detail, and a commitment to ensuring reliable communication solutions.

Responsibilities

• Provision and configure telephones and mailboxes in Cisco Unified Communications Manager and Unity Connection
• Perform moves, adds, and changes for phones and mailboxes, including cleanup of telephone descriptions, lines, and appearances
• Troubleshoot analog telephony issues, including tracing analog lines, elevator lines, and Blue Light phones on campuses
• Troubleshoot digital telephony issues, including connectivity between telephony endpoints and the network, digital intercoms, classroom wall phones, office phones, and Blue Light phones
• Assist in replacing legacy phones and voice gateways with newer models
• Manage e-waste by moving old phones from IDF rooms to warehouses, logging serial numbers/MAC addresses, and packaging for e-waste pickup
• Ensure system stability and performance across distributed environments
• Provide technical support during system upgrades and incident resolution initiatives

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Cisco certifications (e.g., CCNA Collaboration) are a plus
• 3–5 years of hands-on experience with Cisco Unified Communications Manager, Unity Connection, IM&P, and Emergency Responder
• Proficiency in provisioning, configuring, and troubleshooting analog and digital telephony systems
• Strong understanding of telephony endpoint management, network connectivity, and interoperability
• Familiarity with security best practices for communication systems
• Detail-oriented with experience in inventory management and e-waste processes

Benefits and Perks

• Pay Rate: $50 - $55 per hour
• Health, Dental, and Vision insurance
• Eligible for a 401(k) plan
• Weekly Pay with direct deposit
• Training & Growth

Your New Organization:

Join a leading, open-admission institution serving a diverse and growing metropolitan area through high-quality, affordable education and workforce training. With a strong focus on student success, equity, and innovation, this organization is dedicated to preparing individuals for meaningful careers and lifelong learning in a global, tech-driven world. Be part of a team making a lasting impact on both local communities and the broader economy.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The Pay Rate range for this position is $50 - $55 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.