Front Desk Receptionist

TOPS Surgical Specialty Hospital is a physician-owned inpatient and outpatient surgical facility committed to delivering exceptional care in a patient-focused environment. With 15 inpatient beds and a 24/7 Emergency Room, we offer a range of surgical services, including orthopedics, ENT, general surgery, GI, gynecology, ophthalmology, pain management, plastic surgery, podiatry, and urology. Our mission is to treat every patient and their family as if they were our own—each patient, each family, each and every time.

Position Overview

We are seeking a reliable and welcoming Front Desk Receptionist to join our team. This individual will be the first point of contact for patients and visitors and play a key role in supporting daily front office operations. The ideal candidate is professional, courteous, detail-oriented, and thrives in a fast-paced healthcare environment.

Responsibilities Include

• Warmly greet and assist patients, visitors, and staff in person and over the phone
• Answer multi-line phone systems and route calls or take messages appropriately
• Check in patients, verify insurance, and collect necessary identification and paperwork
• Accurately enter patient information into the electronic medical record (EMR) system
• Collect co-pays and other payments, provide receipts, and reconcile end-of-day reports
• Schedule appointments and coordinate follow-up visits
• Maintain a tidy, welcoming reception and lobby area
• Ensure patient confidentiality and comply with HIPAA regulations
• Communicate effectively with clinical and administrative staff to support workflow

What We Offer

• Competitive compensation and benefits package
• Opportunities for professional development and growth
• A supportive, collaborative workplace
• The chance to make a positive impact on patients and their families every day

Who We Are

TOPS Surgical Specialty Hospital is proudly partnered with USPI, a leader in ambulatory surgical care. We are committed to clinical excellence and building strong relationships with our patients, physicians, and staff. At USPI, we believe a diverse, inclusive culture fosters innovation and better outcomes for everyone we serve.

Required Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and EMR systems
• Accurate data entry and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Customer service-oriented mindset

Required Experience

• Prior front desk or receptionist experience in a healthcare setting preferred
• Familiarity with patient check-in procedures and medical terminology a plus
• Experience working with insurance verification and patient scheduling systems
• Knowledge of HIPAA and patient privacy standards