Operations Manager

Job Summary :

About the Role

As a Landscape Maintenance Account Manager , you play a vital role in the success of our client relationships and the performance of your crews. You will be responsible for overseeing a portfolio of maintenance clients, ensuring top-tier quality, timely service, and strong communication from the field to the office.

This position combines strategic leadership with boots-on-the-ground execution. You’ll coach and develop crew leaders, manage day-to-day field operations, and serve as the main point of contact for your clients—delivering an outstanding customer experience built on trust, transparency, and results.

Key Responsibilities

Quality & Productivity Leadership

• Conduct daily quality checks and lead coaching conversations with crew leaders and team members.

• Provide training on horticultural best practices, sequencing, and site-specific expectations.

• Proactively identify and resolve on-site issues, making real-time corrections as needed.

• Perform regular audits and accompany senior leaders on site walkthroughs as requested.

Client Relationship Management

• Act as the primary liaison between the client and our team.

• Understand and anticipate client needs while offering solutions that align with their goals.

• Provide consistent updates on job progress, proposals, schedules, completion status, and budgets.

• Maintain detailed, clear communication with internal staff to uphold client expectations.

• Build strong, long-term relationships by delivering exceptional customer care and responsiveness.

Ticket, Issue & Work Order Oversight

• Monitor and close out job tickets accurately and in a timely manner.

• Approve and adjust labor hours and team assignments for accuracy.

• Allocate materials for enhancements and planned maintenance.

• Plan, order materials, and supervise installation for all scheduled work orders.

Team Development & Safety

• Interview, hire, train, and onboard new team members.

• Enforce safety protocols and promote safe working habits across all crews.

• Coach crew leaders to take ownership of issue tracking, documentation, and daily huddles.

• Develop future leaders by offering clear expectations, mentoring, and skill-building.

Operational Excellence

• Ensure all workspaces—yard, shop, fleet, and personal areas—are clean, safe, and organized.

• Oversee the effectiveness of daily opening and closing routines, including huddles and checklists.

What We’re Looking For

• Proven leadership skills.

• Strong communication and relationship-building skills.

• Highly organized with excellent follow-through.

• Proficiency with mobile field technology and job tracking systems.

• Bilingual (Spanish/English) a plus.

• Commitment to delivering outstanding customer care.

Compensation:

Base Salary: up to $60,000/ year

Bonus, incentives: Incentivized bonuses and commission for new contract sales, labor efficiency, profitability.

Benefits: Healthcare plan reimbursement. laptop, simple IRA plan, paid vacation days, and PTO accrual.

Vehicle: Company vehicle available for work related use.