Technical Documentation Assistant

Job Description

Job Description

Description:

MicroGenDX is a CAP-accredited, CLIA-licensed molecular diagnostics company specializing in qPCR and Next-Generation Sequencing (NGS) microbial testing. With over 700,000 DNA sequencing tests processed and a proprietary database of 57,000+ microbial species, we provide clinicians with rapid, accurate insights to guide targeted treatment—especially for hard-to-detect infections. Beyond our lab services, we design and build software, tools, and digital solutions that empower providers across wound care, ENT, orthopedics, urology, and women’s health to diagnose faster and treat smarter, advancing antimicrobial stewardship.

At MicroGenDX, our values shape how we work, make decisions, and grow together. We believe how we show up matters as much as what we deliver. We lead with Thoughtful Courage , take initiative with purpose, and continuously learn through Curiosity . Our focus on End-User Empathy ensures we solve real-world problems in meaningful ways. We are Stronger Together , embracing collaboration and inclusivity, and we act with Integrity in everything we build. Above all, we Own the Mission —developing diagnostics and digital solutions that improve lives and outcomes in patient care.

Job Summary:

The Technical Documentation Assistant is responsible for helping extract, organize, and document internal systems knowledge from our software development team. This role is ideal for a Computer Science student who wants to gain real-world experience in technical writing, documentation workflows, and knowledge management within a professional environment. The Assistant will work closely with the Chief Technology Officer, Director of Software Development, engineers, and a seasoned Project Manager to create high-quality internal documentation for complex systems, tools, and processes. This position will expose you to real infrastructure, software design considerations, and industry documentation standards. Adheres to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

Duties/Responsibilities:

• Interview senior technical staff to extract undocumented knowledge and processes.
• Translate verbal and technical information into clear, organized written and visual documentation.
• Organize and publish documentation in SharePoint using defined templates and structure.
• Help identify gaps in current documentation and propose improvements to structure, formatting, or content organization.
• Maintain confidentiality and adhere to company policies, including a signed NDA.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What you will gain (learning objectives):

• Hands-on experience with documentation workflows in a real-world technical environment.
• Mentorship from senior IT and project management professionals.
• Exposure to advanced internal systems and development processes.
• A standout resume item, demonstrating both technical and communication skills.

Required Skills/Abilities:

• Actively pursuing a degree in Computer Science, Software Engineering, or a related field.
• Strong technical writing skills with native-level English fluency.
• Solid understanding of basic programming concepts and computer science terminology.
• Proficiency with Microsoft Office tools, especially Word and Excel.
• Proficiency with diagramming or visual documentation tools such as Microsoft Visio, Lucidchart, Miro, or Draw.io
• High attention to detail and ability to work independently while following guidelines.
• In-person availability at least part of the week; fully remote applicants will not be considered.

Preferred Qualifications

• Familiarity with or willingness to learn SharePoint for documentation publishing.
• Prior experience writing documentation, lab reports, or process guides.
• Interest in software architecture, DevOps, or systems infrastructure.