Business Operations Analyst - Hybrid

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Summary:

Operations Analyst manages the effectiveness of reporting processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates and trains implementation of approved processes. Operations Analyst provides solutions and analysis for Channel Managers by performing a variety of tasks and projects as required by management to support driving quality sales. In addition, they research customer account data, missing sales, process vendor payments, and look for process improvements.

Essential Duties/Responsibilities:

• Responsible for development of reports from data obtained from multiple data sources
• Maintain daily Excel dashboards for internal and external stakeholders
• Work vendor requests including missing sales, payment disputes, hold requests, and other requests.
• Analyze customer accounts, spreadsheets and databases to identify trends and flow opportunities
• Validate data obtained from various sources to confirm report data and information meets business needs and is accurate
• Lead the implementation of sales reporting requests
• Prepare and deliver presentations on launching new reports, dashboards, processes, and all other tasks.
• Leads special projects or process improvements assigned by management
• Independently run scheduled reports and data uploads to meet deadlines for internal and external stakeholders
• Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
• Creates and manage purchase orders, monitor and reconcile expenses, and generate invoices accurately and in a timely manner
• Develop documentation and conduct training for the new members to our team or launch of new processes or systems
• Development of Standard Work documents in coordination with Manager
• Review issue tracker identifying trends for training opportunities
• Manage small projects and miscellaneous tasks assigned my management

Education:

Bachelor’s degree in Accounting, Finance, Business, Management Information Systems (MIS), or a closely related field

Experience:

1 to 4+ years’ experience proving detailed reporting and analysis to support staff members in a problem solving, research or sales capacity using Microsoft Office Excel. Knowledge of the deregulated utility industry is a plus

Additional Knowledge, Skills and Abilities:

• Advanced Excel skills to independently create and analyze spreadsheets. Ability to perform data comparisons utilizing VLOOKUP functionality and pivot tables
• Analytical ability necessary to review formulas and explain data
• Proficient written and verbal communication skills required including excellent listening skills
• Courteous, patient, energetic and an enthusiastic personality with professional demeanor
• Ability to multi-task, prioritize and remain composed under pressure
• Canada deregulated energy market knowledge is a plus
• SAP knowledge

Physical Requirements:

• Majority of work performed on a personal computer in a seated position
• Ability to use phone handset (headset optional)

Working Conditions

• Normal office environment -- Hybrid - Monday, Tuesday, and Thursday
• Overtime hours required as needed to deliver or launch projects

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.