Account Services Representative
Schedule: 1st Shift, Monday to Friday 8am - 5pm
Overtime based on business needs
What You Will Do –
As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Provide phone and/or email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need –
Required
- At least 2 years of customer service or account management experience
- High School diploma or GED equivalent
- Ability to work flexible hours as needed to support the business needs
Preferred
- Associates or Bachelor's Degree
- Experience with Customer Service and Order Entry
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
- Experience with Salesforce, PowerBI, and/or Genesys
Pay rate will not be below any applicable local minimum wage rates.
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