Engagement Agent-2

Realign LLC
Plano, TX
Plano, Texas 75023 Posted March 21st, 2026

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Job Type: Full Time

Job Category: IT

Title : Engagement Agent Location : Plano, TX FTE
Job Description
Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers.
Responsibilities:

1. Manage Client Relationships and Communications. 2. Resolve issues and escalate risks 3. Monitor engagement performance and outcomes

4. Ensure compliance with organizational standards and SLO benchmarks.

Required Skills

PERFORMANCE ARCHITECT

Posted 2026-03-21

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