Care Coordinator

Job Summary

The Care Coordinator performs duties under the direction of the Associate Director of Care Coordination and Special Programs. A Care Coordinator is a trained healthcare professional who helps to manage the patient’s condition and assists with the patient’s treatment plan. They will be responsible for the coordination of different aspects of the patient’s medical plan based on a given assignment of providers or service types while working hand in hand with clinic staff to provide quality patient guidance and care.

Position Goal

Provide patient care through follow up and navigation with utmost customer service, compassion, and integrity to patients/clients in a clinic or telephonic setting.

Schedule/Compensation

Excellent and competitive benefits package offered which includes medical, dental, vision, disability, and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.

Responsibilities

Provide referral details and appointment arrangements for patients needing specialists or external medical visits. Verify patient insurance information is accepted by partnering institutions.

Follow-up with patients to ensure that patient visits with specialists are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.

Complete requests for follow-up, referrals, and manage tasks in NextGen by the end of your work week.

Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed and ability to pay.

Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.

Service and respond to customer and patient questions, issues and/or concerns within 48-72 hours of initiation.

Securely and accurately document all patient information using the Electronic Health Record.

Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH standards.

Ensure timely submission of paperwork and reports.

Communicate with other clinics, specialists, physicians, and management.

Perform other duties as assigned to support NTACHC’s Mission, Vision and Values.

Performs accurate charting in medical record in accordance with NTACHC policies and HIPAA compliance/confidentiality rules and regulations.

Keep up to date and comply with all emails, intranet updates, policies/procedural updates and retraining as required.

Understand all emergency protocols and respond accordingly.

Other duties as assigned.

Performance Requirements

Ability to recognize and respect cultural diversity of patients.

Serve as the communication liaison between patient and physician. Capable of documenting patient communication and clinical treatment accurately and appropriately.

Recognize and respond effectively to verbal, nonverbal, and written communication.

Ability to follow established policies and procedures dealing with health care.

Comply with established risk management and safety procedures.

Able to establish and maintain effective working relationships with the public and health care team.

Must respect the confidential nature of medical information and comply with HIPAA laws

Working knowledge of standard concepts, practices, and procedures.

Able to work efficiently and cope with emergency situations.

Capable of using experience and judgment to plan and accomplish goals.

Good computer skills and a working knowledge of Microsoft Office.

Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Must be a team player and always keep patients as the number one priority.

Emotional and physical health sufficient to meet the demands of the position.

Ability to stand/sit for long periods of time.

Strength sufficient to lift some patients, move heavy equipment on wheels (up to approximately 250 lbs.), and to move patients in wheelchairs and stretchers.

Minimum Qualifications

High school diploma or GED required.

Current Basic Life Support certification for healthcare providers from one of the following organizations is highly recommended.

American Heart Association

American Red Cross

Medical Assistant Certificate from one of the following organizations highly recommended.

CMA – American Association of Medical Assistants (AAMA)

RMA – American Medical Technologists (AMT)

CCMA- National Health Career Association (NHA)

NRCMA through National Association of Health Professionals (NAHP)

NCMA- National Center for Competency Testing (NCCT)

Prior professional experience as a Medical Assistant is a definite plus.

Bilingual (English/Spanish) highly preferred