Front Desk Specialist II

Summary

The primary responsibility is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The Front Desk Specialist serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. The ideal candidate will be knowledeable in handling front desk operations for multiple payers and patient populations, ensuring a smooth and professional experience.

This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The Front Desk Specialist interacts with patients, employees, management, and other support and professional staff. The candidate should know how to interact professionally verbally and via written coorespondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal skills.

This position is located at our River Oaks clinic and offers free parking.

Job Duties

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays.
• Responsible for daily reconciliation of all payments and petty cash.
• Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends Front Desk team meetings
• Manages patient appointments and may schedule follow up visits.
• Responsilbe for distributing patient documents and scanning documents in EPIC.
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
• May pre-certify patient insurnace for clinic procedures.
• May provide instructions to patients concerning testing and surgeries.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Provides varied, job-related administrative support as needed.
• May correspond with insurance companies regarding patient accounts.
• Performs other duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Experience with Epic.
• Customer Service Experience Proficient in English (oral and written).
• Proficient with Microsoft Office suite, specifically Excel and Word.
• Strong Interpersonal and organizational skills.

Work Authorization Requirement:

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. This position is not eligible for visa sponsorship. 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.