Customer Service Representative - September 2026 Start - Inbound Only

Job Description

Job Description

Remote Inbound Call Center Representative
Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!

What You Can Expect from Us:

• Competitive pay: $21.71/hour = $16.78/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
• This remote position is listed under El Paso; however, the pay will be based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually lives and performs work. As a result, the final hourly rate may differ from the posted location depending on the associate's work location.
• Full time employment with a set Schedule that will fall between 9am - 9pm Central Standard Time
• Comprehensive health, dental, and vision.
• Paid time off, paid sick time and 11 paid holidays
• 401(k) with employer matching
• Tuition assistance and employee support programs
• Paid training and all equipment provided
• Opportunities for advancement
• Friendly, business casual work environment

What You’ll Do:

• Answer incoming calls and assist customers with their questions.
• Provide excellent service with a positive and understanding approach.
• Document call details in our systems.
• Solve problems and help customers find solutions.
• Work with a variety of people and build positive relationships.
• And other tasks, as needed.

What You’ll Need:

• U.S. citizenship (work sponsorship not available)
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to obtain and pass a VA government background check
• Great communication skills and a desire to help others
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• Attention to detail and reliable flexibility to work solo and on a team
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment

Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data
PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected].

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