Fulfillment Manager

Driving strong operational performance and customer satisfaction through effective leadership of a multi-region logistics network.

The Fulfillment Manager oversees distribution operations, ensuring service, cost, and efficiency targets are met. By implementing strategic improvements, this role enhances reliability and supports overall supply chain success.

What You'll do

• Provide local leadership on behalf of the HNA Logistics Team to develop and implement a reliable distribution and last mile execution balancing HNA logistics and sales strategies and priorities
• Lead, develop, coach, and interface with Logistics Team Members to ensure Market Organization (MO) business needs are met within the framework of the logistics strategy
• Develop and implement communications to achieve continual improvement of logistics execution supporting customer engagement and HNA Logistics/MO profitability targets
• Define and develop the interface between the MO and the warehouse, transportation, and materials management teams to ensure productivity and service needs are met
• Define and develop service standards to the customer based on customer needs for all divisions in MO
• Develop and direct local team resources according to defined interfaces and sales trends, including working with local Division Managers to establish appropriate targeting to drive operational effectiveness
• Direct effective communications and teamwork between departments
• Challenge and develop operational and supply concepts across functional silos (sales and logistics)
• Build and maintain networks internally and externally, e.g. professional associations, to identify industry trends and best practices and lead interface with MO customer executives for logistics-related matters in support of MO Division Managers
• Additional duties upon request

What You’ll Bring

• Bachelor’s Degree or equivalent experience, required
• Minimum four (4) years of logistics work experience, required
• Strong supply chain and third-party logistics provider experience, distribution and transportation network knowledge, and commercial competence to support customer engagement
• Proficiency with the Microsoft suite of products (heavy emphasis on Excel and Power Point)
• Outstanding organizational, detail, and process-oriented skill set
• Demonstrated SAP knowledge, analytical, problem solving, and documentation skills
• Excellent verbal, presentation, and written communication skills
• Demonstrated consultative influencing and negotiation skills both internally and externally to logistics
• Strong planning and implementation skills (ability to manage timelines and multiple tasks simultaneously)
• Strong analytical skills and the ability to distinguish business impact and prioritization at strategic level

What’s In It for You

You’ll join a top-ranked workplace with competitive compensation, bonus potential, and a comprehensive benefits package. We offer paid time off, paid family leave, educational reimbursement, 401(k) matching, and medical/dental/vision coverage. You’ll also have two paid days annually to give back to your local community.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.