Customer Service Representative (Bilingual) - WIC

Customer Service Representative (Bilingual) – WIC

Location Dallas, TX | Onsite

Compensation & Schedule

• $17.82/hour

• Monday–Friday, must be flexible 7am-6pm (Saturdays may also be required)

• Employment Type: W2

Role Impact

This role supports the Women, Infants, and Children (WIC) program by ensuring eligible participants receive timely, accurate access to nutritional resources and services. Success is defined by precise eligibility determination, professional participant interactions, and accurate data and inventory management that uphold program compliance and community trust.

KEY RESPONSIBILITIES

• Interview, evaluate, and determine income and residency eligibility for WIC applicants; verify identification, immunizations, and supporting documentation while completing all required forms accurately.

• Issue WIC food instruments (EBT), perform data entry in Texas WIN, track inventories, and prepare and maintain required reports.

• Collect medical history data, compile blood samples via finger sticks, and obtain heights and weights for adults, children, and infants; accurately enter data into XP software and manage recall items for medically necessary formulas.

• Greet, check in, and assist WIC participants courteously; provide accurate program information, schedule appointments, and answer phones in a professional, timely manner.

• Maintain participant records, files, and forms; complete assigned filing and purging; screen immunization records and provide referrals to appropriate health and social service agencies as needed.

MINIMUM QUALIFICATIONS

• High School Diploma or GED

• Bilingual communication skills required

• 2 years of experience in healthcare, education, community, or social services

• Ability to communicate program standards clearly, evaluate applicants, and direct participants to appropriate resources

CORE TOOLS & SYSTEMS

• Texas WIN

• EBT systems

• Microsoft Office (Word, Excel)

• Multi-line phone systems

• Electronic filing and records management systems

PREFERRED SKILLS

• Knowledge of WIC program operations and services for women, infants, and children

• Strong customer service and administrative support skills

• Ability to establish and maintain effective working relationships

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