Customer Experience Manager

Customer Experience Manager

Onsite | Austin, TX
Direct Hire / Permanent Placement

HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Experience Manager on behalf of a valued client partner in the AI-driven fintech startup sector . HireNow Staffing is acting as a direct placement partner for this Customer Experience Manager opportunity.

We are seeking a high-agency operator to build and own the post-sale customer function from the ground up. This foundational hire will partner closely with CFOs, controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term customer success.

HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, strong progression, and measurable ownership impact.

Key Responsibilities

• Own a portfolio of customers end-to-end from onboarding through renewal, retention, and expansion
• Build trusted relationships with CFOs, controllers, finance leaders, and day-to-day platform users
• Define and track customer health metrics including adoption, engagement, ROI realization, and financial outcomes
• Lead renewals and identify expansion opportunities through data insights and relationship management
• Build executive-ready presentations that translate product usage metrics into business outcomes
• Serve as the voice of the customer by translating feedback into actionable product recommendations
• Create scalable playbooks, templates, onboarding systems, and operating processes as the company grows
• Partner cross-functionally with Sales, Product, Engineering, and Leadership teams
• Drive customer outcomes tied to AR workflows, operational efficiency, and cash flow improvement

Required Qualifications (Highly Important)

• 1–4 years of experience in Management Consulting, Investment Banking, Big 4 Advisory, Accenture, or similar high-performance environments
• Strong financial fluency including understanding of DSO, AP/AR workflows, cash flow, collections, and month-end close
• Proven experience presenting data-driven insights to CFOs, controllers, or senior finance stakeholders
• Ability to build ROI narratives and business cases using customer usage metrics and financial outcomes
• Strong communication skills with ability to adapt messaging to executive and operational audiences
• High ownership mindset with proactive execution style
• Comfortable operating in fast-paced, early-stage startup environments
• Active user of AI tools such as Claude, ChatGPT, Lovable, or similar platforms with established workflows
• Stable employment history with clear progression; candidates with jumpy resumes will not be considered

Preferred Qualifications (Strongly Valued)

• Prior startup experience in Seed through Series B environments
• Experience supporting B2B finance, fintech, AR automation, or ERP-related products
• Exposure to customer experience, strategic accounts, or post-sale commercial ownership
• Strong data storytelling and dashboard presentation capability
• Ability to build systems and processes from zero-to-one
• Consulting or banking candidates who want to move into operator roles
• Strong interpersonal presence with relationship-building credibility

HireNow Disqualifiers

• Pure customer success backgrounds with no consulting, advisory, or investment banking experience
• Candidates who need heavy structure, rigid playbooks, or significant handholding to operate
• Weak financial acumen or inability to speak credibly with finance stakeholders
• Limited executive presentation skills
• Frequent job changes without clear rationale or progression
• Need for visa sponsorship (not available)

HireNow Checklist

HireNow Staffing is recruiting candidates who meet the following profile:

1–4 years in consulting, banking, or advisory environments
Strong finance fluency (DSO, AR/AP, cash flow, close processes)
Executive-facing communication and presentation skills
Data-driven operator who can build ROI narratives
Autonomous and proactive in ambiguous environments
Uses AI tools to improve productivity and workflows
Interested in building post-sale functions in a Series A startup
Able to work onsite in Austin, TX
Stable resume with progressive growth

Standout Candidates Include:

Former consultants moving into startup operator roles
Ex-bankers with strong client communication skills
Finance-savvy candidates from fintech or B2B software environments
Builders who enjoy creating systems from scratch

HireNow Package

• Base Salary: $150,000 – $180,000
• Additional Compensation: Equity + benefits package
• Work Location: Onsite – Austin, TX
• Employment Type: Full-Time / Direct Hire
• Visa Sponsorship: Not available

HireNow Staffing Disclaimer

All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.