Telerecruiter

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Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

Pay Rate: Hourly $17.00- $19.50/ Annually $35,360.00- $40,560.00

Job Title: Telerecruiter

Revision: 0003

Job Code: 700191

Shift: Monday-Friday 8am-5pm (1hr lunch) or 8:30pm-5pm (30 lunch)

FLSA: OT Eligible

Hybrid? Y

CPF Level: TB1

Location: San Antonio

Dept.: Donor Recruitment

Business Unit: STB&T

General Summary

Responsible to meet and/or exceed telephone recruitment goals by scheduling donors for donations.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Telephone recruit and schedule donors in order to meet and/or exceed required goals.

Answer telephone, take messages and direct incoming calls appropriately.

Manage time wisely to ensure efficient and productive telephone contacts.

Maintain accurate donor files and update status on computer.

Must have knowledge and ability to schedule all applicable procedures.

Complete all necessary paperwork accurately and timely.

Perform computer data entry.

Performs other duties as assigned.

Non-Essential Tasks

Assist other departments with clerical support as needed.

Education

Requires a high school diploma or general equivalency diploma.

Experience

No prior specific work experience required.

Prefer telephone and/or customer service experience.

Knowledge

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must become familiar with daily blood needs to convey the necessity of donating to the potential donor.

Must acquire a working knowledge of general work procedures, donor qualifications, paperwork, blood types, blood donation process and donation procedures.

Skills

Must be capable of performing long and short term goals.

Must have strong computer skills.

Must have excellent telephone and/or email etiquette skills.

Abilities

Must be a self-starter and self-directed worker.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Working Environment

Works in a well lighted, air conditioned and heated office.

May be exposed to electrical and chemical hazards and other conditions common to an office environment.

May be required to work at any time of the day, evening or night during the week or weekend.

Occupational Exposure Assignment - Category I

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.