Deposit Operations Representative
Position Objectives : (purpose and goals)
To accurately perform all the functions of an account services representative in a timely, accurate, and knowledgeable manner while maintaining high standards of service to internal and external customers.
Primary Duties and Responsibilities : (essential to the position)
- Perform Quality Control audit functions- verifies customer and account source documents by reviewing data to identify deficiencies; resolving discrepancies by using standard procedures or returning incomplete document to source for resolution.
- Performs daily operational functions for processing Wire Transfer transactions accurately and timely.
- Data entry functions - maintains associated database by entering new and updated information.
- Perform duties associated with EFT Debit Card error resolution and fraud prevention requiring verbal interaction and written communication with both customers and bank staff.
- Review of deposits made by auxiliary methods including placing holds as required.
- Cross train on multiple job duties in order to back up daily work coverage as needed.
- Provide courteous and efficient customer service and timely problem resolution to both internal and external customers.
Requirements: The position requires an organized, detailed oriented individual possessing a high degree of analytical skills, effective verbal and written communication skills; data entry, and a good working knowledge of Microsoft Office/Excel.
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