Placement Specialist

Choices Program Placement Specialist -Career Navigator

Tyler, TX 75701 2-3 months contract with possible extension based on performance and business requirement
8 am to 5 pm

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Primary Objectives of Position :
The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. The Placement Specialist concentrates on working with Choices program participants to provide and document employment placement within the scope of Choices program participation guidelines while supporting those efforts with compliant communication and documentation.

Essential Job Functions:
• Develops relationship with referred Workforce customers to identify appropriate employment opportunities.
• Communicates appropriate employment opportunities to customer.
• Assures customer has appropriate and necessary tools (resume, etc.) for success in the application process.
• Engages the customer in available activities to sharpen needed skills and focus.
• Provides assistance / referrals as appropriate to address barriers as identified in the job search process.
• Serves as liaison with the Employer Services team to stay current with applicable information
o Emerging employment opportunities
o Hiring events
• Communicates program specific requirements/documentation regarding job search activities.
• Develops and maintains a professional relationship with customers by meeting with them via a frequency and format that will result in timely employment engagement while assuring program guidelines are met.
• Facilitates virtual and in-person job search activities as needed.
• Participates in hiring events as appropriate.
• Provides professional customer service and communicates efficiently with customers, peers, and management (verbally and in writing, as appropriate).
• Tracks services and documents customer interactions using TWC mandated system.
• Complies with all data entry guidelines.
• Maintains updated tracking for customers receiving Job Search Assistance.
• Determines the need and qualification for eligible supportive services and assures all applicable documentation and distribution guidelines are met.
• Obtains necessary documentation and enters placement information into the prescribed system(s).
• Enters data into the mandated database system accurately and timely.
• Remains compliant with all training offered to ensure up-to-date knowledge of processes and procedures.
• Complies with self-audit guidelines and other processes to assure case quality.
• Maintains professionalism and confidentiality when dealing with private/sensitive issues and information.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties :

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment :

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies:

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Education : Bachelor’s degree in social services, Human Resources, Communications experience is required.

Experience : Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory agencies and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

Additional Requirements : Must have valid driver's license and adequate vehicle insurance coverage.