Customer Success Manager

Summary

Evergreen Supply Network is a company dedicated to helping our clients achieve meaningful results through our products and services. We believe long-term success starts with strong relationships and exceptional customer experiences.
We are seeking a Customer Success Manager (CSM) to build trusted client partnerships, drive product adoption, and ensure customer satisfaction and retention.
The Customer Success Manager will serve as the primary point of contact for assigned customers, guiding them from onboarding through long-term success. This role combines relationship management, problem-solving, and strategic thinking to ensure customers achieve their desired outcomes while maximizing value from our solutions.

Duties

* Manage a portfolio of customers and serve as their trusted advisor
* Lead customer onboarding, training, and adoption initiatives
* Monitor customer health, usage, and engagement metrics
* Proactively identify risks and opportunities for retention and growth
* Resolve customer issues by collaborating with internal teams
* Conduct regular check-ins, business reviews, and feedback sessions
* Advocate for the customer internally and influence product improvements
* Maintain accurate customer records and success plans

Requirements

* Bachelor’s degree in Business, Marketing, Communications, or a related field (required)
* 3–5 years of experience in customer success, account management, or a client-facing role
* Strong communication, relationship-building, and presentation skills
* Proven ability to manage multiple accounts and priorities
* Experience using CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight)

Nice To Haves

* Familiarity with customer success metrics (churn, NPS, CSAT, retention)
* Experience with upselling, cross-selling, or renewal management
* Background in onboarding, training, or implementation
* Customer advocacy & relationship management
* Strategic problem-solving
* Communication & stakeholder management
* Data-driven decision-making
* Time management & organization
* Collaboration & cross-functional teamwork

Benefits

* Competitive compensation and benefits
* Supportive, customer-centric culture
* Opportunities for growth and career advancement
* Flexible work environment.

Work Remotely

This is a remote position