Desktop Support Technician
Location: Dickinson, ND
Start Date: ASAP
End Date: 12-month term
Work Type: On-site | On-call required
About the Role
We are seeking a dedicated Desktop Support Technician to join our team in Dickinson, ND. This role is ideal for candidates with strong customer service skills, a solid technical foundation, and the ability to troubleshoot a wide range of desktop, hardware, and software issues in a fast-paced environment. The technician will provide day-to-day support for end users, ensure operational continuity, and participate in on-call rotations as needed.
Key Responsibilities
- Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, network, and connectivity issues
- Install, configure, and maintain operating systems and approved applications
- Support user account management and access permissions
- Perform system imaging, device deployment, and upgrades
- Document all support interactions and resolutions in the ticketing system
- Collaborate with IT teams to escalate and resolve complex issues
- Participate in on-call rotations and respond to after-hours incidents as required
- Maintain inventory of equipment and ensure accurate tracking
- Deliver high-quality, customer-focused service at all times
Required Skills & Qualifications
Entry-Level Candidates
- Basic understanding of Windows OS, hardware components, and troubleshooting
- Familiarity with ticketing systems and remote-support tools
- Strong communication and customer service skills
- Ability to follow standard procedures and escalate when necessary
- 2+ years of desktop support or IT helpdesk experience
- Strong proficiency with Windows OS, Active Directory, O365, and hardware diagnostics
- Experience with imaging, deployments, and network troubleshooting
- Ability to work independently and handle complex technical tasks
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