Data Center Support Manager

Description

We are looking for an experienced leader with strong people management skills business acumen and well rounded IT technical abilities to lead the teams responsible for building and supporting our Cloud Data Centers in San Antonio TX.

Strong knowledge of computer hardware (Server Storage and Networking)

Drive and manage escalations to rapid resolution and closure

Work with distributed teams across the country

Growing the team by recruiting and hiring top talent

Delivering expansion projects on time and high quality

Collaborating and working effectively with best-in-class architects engineers product management etc.

Responsibilities

This role involves managing the physical site in San Antonio TX. You should be experienced in managing a multi disciplined Cloud Data Center space with strong people skills the ability to influence groups outside your direct responsibility and the colocation partners.

Management and support of 15-20 Data Center Technicians

Data Center Day to day support operations in 7/24 mission critical environments

Installation Field Change Orders and Hardware Break/Fix activity

Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPIs

Interacting across functional areas and teams (Engineering Build Site Selection Business Operations etc)

Reacting to and managing incidents driving resolution and after-action analysis

Capacity expansion at all scales (rack additions block additions white space growth new sites etc)

Drive local recruitment for future hires

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $80000 to $199500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M2

Required Experience:

Manager