Manager, Client Support

Position : Manager, Client Support
Classification : Full-time, Exempt
Reports to : Director, Permanency
Company : Texans Together
Location : Houston, TX

Position Description :
The Manager, Client Support serves as primary liaison between the Single Source Continuum Contractor (SSCC) and Texas Department of Family and Protective Services (DFPS) subject matter experts. This position is responsible for connecting the two systems to ensure continuity of care and service provision. Primary responsibilities include coordinating communication and collaboration between the two systems to ensure continuity of care, effective service provision, and alignment with contractual and regulatory requirements. The Manager also oversees Client Support staff, providing leadership, guidance, and performance management to ensure the team delivers high-quality support and consistent service to children, families, and partners within the SSCC network.

Primary Responsibilities :

• Create strategies to ensure that all children are registered on Texas Adoption Resource Exchange (TARE) accurately and timely.
• Prepare reports of TARE compliance to present to DFPS and the SSCC.
• Serve as the liaison between DFPS and the SSCC in managing eligibility services for children entering and exiting care.
• Oversee case escalations and work to resolve service delivery concerns related to Title IV E services.
• Develop innovative processes and projects to make sure children are exiting care with the appropriate documents and supports in place.
• Prioritize and train staff to recognize when youth need more support before exiting care.
• Maintain familiarity with key systems and agencies, including Texas Integrated Eligibility Redesign Project (TIERS), the Office of the Attorney General (OAG) and the Bureau of Vital Statistics (BVS) and other related systems and resources necessary to perform job duties effectively.
• Develop and implement a process for collaborating with DFPS’ regional SSI Coordinator to ensure appropriate action is taken when a child does not have a Social Security number.
• Develop and maintain a system to track and complete requests for delayed birth certificates for children whose birth were not officially registered with the Texas Department of State Health Services (DSHS).
• Develops and maintains a system to track and complete birth certificate requests for children being adopted and for children born outside the State of Texas.
• Implement strategies to assist DFPS with moving youth to permanency that are in need of adoption.
• Ensures that effective systems are in place to manage adoption recruitment, Review and Approval staffings, and purchased services related to the Preparation for Adult Living (PAL) program.

Required Qualifications :

• Minimum five (5) years’ direct experience in child welfare, adoption, or foster. (Includes case management, working with child-placing agencies, Child Protective Services-CPS or similar settings)
• Minimum three (3) years’ supervisory or management experience leading staff, overseeing adoption case workers or supervisory units.
• Experience with preparing documentation for court, completing adoption readiness studies, coordinating with legal, educational, and medical stakeholders.

Knowledge, Skills, and Abilities :

• Knowledge of state/federal laws relevant to child welfare, foster care, adoption, child protection, licensing requirements.
• Strong written and verbal communication
• Ability to prepare reports, testify in court.
• Ability to handle emotionally difficult situations.
• Knowledge of trauma-informed care and attachment issues.
• Demonstrated ability to manage caseloads, supervise staff performance, provide training, and ensure that timelines and program objectives are consistently met.
• Ability to travel (home visits, court appearances).

Work Conditions :

• Environment: Hybrid
• Range of Schedule: Mon – Fri, 7:00 a.m. to 7:00 p.m. On call as needed
• Travel: Frequent – Local and Statewide (Must have reliable personal transportation, valid Texas Driver License and current Auto Insurance)

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.