Desktop Support Analyst POST NUMBER: 463163
Location : Addison, TX
Worksite Requirement: 5-days onsite
Salary Conversion Target : $70,000 - $80,000
Hourly Pay Rate : $30.00 - $40.00 / hour, W2 Overview
Vaco by Highspring is looking for a dependable, customer-oriented Desktop Support Technician to provide hands-on technical assistance for a client based in Addison, TX. This position supports day-to-day technology needs, resolves end-user issues, and helps maintain smooth operations across the office. This role will require working onsite in Addison, TX 5-days per week. Occasional after-hours or weekend support may be required for urgent issues or scheduled maintenance. Candidates must be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time. Key Responsibilities
- Provide responsive, professional support to employees in person, by phone, and through ticketing tools.
- Troubleshoot and resolve issues across Microsoft Windows, Apple iOS, and Android devices.
- Support users with Microsoft 365, audiovisual tools, and VPN connectivity.
- Diagnose and fix hardware problems including memory, hard drives, and peripherals.
- Utilize a solid understanding of Microsoft networking fundamentals when resolving connectivity or configuration issues.
- Perform basic cabling and workstation setup, including routing cables under desks, within cubicles, and in conference rooms.
- Move, install, and relocate equipment as needed (up to 20 pounds).
- Maintain accurate documentation and update tickets throughout the resolution process.
- Background in customer-facing technical support or user-oriented service roles.
- Exposure to device deployment or management platforms.
- Familiarity with IT ticketing systems.
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent hands-on industry experience.
- Minimum of two years in desktop support, IT support, or a similar technical support position.
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