Administrative Assistant

Openwork is currently seeking a detail-oriented Office Administrator / Customer Service Support professional for a growing company in Baytown, TX . This is an excellent opportunity for someone who thrives in a fast-paced office environment, enjoys providing exceptional customer service, and excels at keeping operations organized and running efficiently.

In this role, you'll provide administrative and customer support to the Customer Service team by managing customer communications, maintaining accurate documentation, assisting with reporting, and supporting daily office operations. Your work will help ensure smooth order processing, shipment visibility, and outstanding customer service.

• Manage a shared Customer Service inbox and respond to customer inquiries, including documentation requests and shipment status updates.
• Distribute and maintain important customer documents such as Bills of Lading (BOLs), Certificates of Analysis (COAs), invoices, and order paperwork.
• Route complex customer inquiries to the appropriate departments.
• Generate and distribute shipment tracking and order status reports.
• Monitor shipment activity and communicate delays when necessary.
• Perform accurate data entry and maintain records within ERP systems (SAP experience preferred).
• Maintain office supplies and assist with day-to-day office administration.
• Keep workspaces, common areas, and storage rooms organized, stocked, and professionally maintained.
• Support collaboration between Customer Service, Logistics, and other internal departments to ensure efficient operations.

• High school diploma or equivalent required; Associate degree preferred.
• 1–3 years of administrative, office support, or customer service experience preferred.
• Proficiency with Microsoft Office 365, including Outlook, Excel, and Word.
• SAP or other ERP system experience is a plus.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused with a dependable, positive, and team-oriented attitude.

• Office-based position located in Baytown, TX .
• Standard business hours.
• Frequent computer use and administrative office duties.

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  PAY: $18-$20 P/H
  SHIFT: MON-FRI 8AM-5PM

If you're looking for an opportunity to join a growing company where your administrative and customer service skills can make an impact, Openwork encourages you to apply today!