General Manager

Gatti's Pizza is looking for an experienced General Manager for the overall management of the day to day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions

* Ensures excellent guest service that meets or exceeds expectations.

* Ensures that the restaurant is adequately staffed to meet guest needs.

* Manages recruitment of hourly employees.

* Initiates and follows through on corrective action of hourly employees.

* Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.

* Ensures all employees follow established guidelines for product quality, availability, and excellence.

* Manages inventory, ordering and receiving.

* Practices prescribed facility cleanliness, maintenance, and safety practices.

* Manages in compliance with Gatti's policies and procedures and all local, state and federal regulations.

* Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.

* Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.

* Maintains a labor schedule that meets customer demand.

* Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.

* Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.

* Recommends local store marketing programs to build sales and implements programs as directed.

* Maintains applicable preventative maintenance programs.

* Ensures the security and safety of the restaurant, its Guests and Employees.

* Holds employees and self-accountable for methods, standards, and results.

* Special projects as directed.

* Any other duties deemed necessary.

Experience And Skills Required

* High School or GED. College degree a plus.

* Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.

* Demonstrates strong leadership and guest service skills.

* Demonstrates sound reasoning and follow-through in decision-making processes.

* Demonstrates excellent organizational, financial and problem solving skills.

* Ability to attract, train, retain, and motivate quality employees.

* Ability to work in a dynamic, fast-paced environment.

* Must be food safe certified.

Required Technical Skills

* Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.

* Basic knowledge of PC functions in order to prepare and various computerized store reports.

* Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.

* Ability to communicate well, both orally and in writing.

* Ability to coach and direct employees.

* Understanding of 'back of house' and 'front of house' operations.