Loss Mitigation Document Specialist

The Loss Mitigation Specialist will be responsible for supporting the daily production of active loss mitigation loans through document intake, modification processing, underwriting, and closing.

Essential Functions

• Review and mail final loss mitigation documents to customers for the completion of modifications, ensuring that documentation is accurate and mailed timely
• Receive and process incoming loss mitigation executed documents, validating compliance and accuracy for the final processing of loss mitigation retention options
• Report and update loss mitigation activity in servicing system of record, LoanServ and in 3d party systems as required for processing
• Collaborate with Loss Mitigation SPOC and Underwriting teams to resolve documentation issues as required to finalize retention options
• Review, monitor, and manage daily exception reporting, ensuring all exceptions are cleared timely
• Assist with the management of loss mitigation email boxes to ensure work is moving through the process timely and in adherence with company, investor, and regulatory requirements
• Other duties as assigned by management

Qualifications:

• College degree and 2 years of related work experience or High school diploma and 4 years of related work experience
• Strong Knowledge of Sagent LoanServ servicing system
• Knowledge of Agency Default Servicing Operational Workflows
• Solid organizational skills with the ability to manage a pipeline of inflow and outflow documents
• Working knowledge of all Microsoft Applications (Word, Excel, PowerPoint)
• Interpersonally savvy with the ability to work independently and collaboratively building rapport to execute on highly visible projects
• Strong problem-solving skills with the ability to leverage logic and data to solve difficult problems
• Effective at process analysis and management, know how to organize tasks and activities into an efficient workflow
• Ability to deliver projects on-time in a fast-paced environment with competing priorities
• Customer focused with the ability to build effective internal and external relationships
• Resourceful in ability to recognize operational gaps and identify long-term solutions
• Excellent professional judgment and ability to maintain high standards of confidentiality
• Ability to manage concurrent priorities, while meeting deadlines
• Strong written and verbal communication with ability to influence stakeholders through data driven insights
• Teamwork Orientation- but ability to work successfully on own initiative
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing mortgage servicing
• Negotiating skills
• Patience and stress management
• Adaptable to change
• Strong Work Ethic

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, printer, and photocopiers. Ability to sit for extended periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am – 5:00 pm. Overtime may be required for business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What’s in it for you?

Competitive compensation and full benefits package include medical, dental, and vision.

100% company-paid life insurance and disability coverage!

401K with company matching!

17 days PTO (increases with tenure) and 9 company paid holidays!

Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.