Shop Manager Warranty/Fleet -Austin
- $85,000 - $100,000 based on experience
- Full-Time - non-exempt
- Full Benefits (Medical, Dental, and Vision)
- 401(k) + Paid Time Off + Holidays
- Ongoing training and support
- The opportunity to build and grow a shop with a fast-moving national company
Paid training may take place at one of our other locations in Dallas or Houston. Qualifications
- 3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet - preferred
- Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Valid Texas Driver’s License (required)
- Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
- Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
- Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
- Demonstrated leadership experience in a shop, service center, or technical team environment
- Ability to train, mentor, and develop technicians through hands-on guidance
- Comfortable interacting with customers, fleet managers, and public safety agencies
- Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
- Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
- Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams (sales, service, operations)
- Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery
- Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer-reported defects
- Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards
- Own daily workflow and scheduling to meet production targets and customer delivery commitments
- Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts
- Maintain proactive communication with sales and service teams on job status, risks, and timelines
- Ensure all customer-impacting updates are aligned internally before release (sales + warranty/service teams)
- Coordinate warranty claims and escalations with Central Texas’ service team, maintaining visibility on all field issues
- Train and mentor technicians through hands-on guidance and daily oversight
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