RVP, Mid-Market Sales

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe – including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply – rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams — all teeming with unbridled passion and grit. Our reps help businesses solve complex communication problems felt by everyone around the world.

The sales leader we are looking for has these traits: you’re intelligent, you’re a self‑starter, you enjoy developing people, and you like working with a smart, talented team of salespeople. Reporting directly to our Area VP (AVP), our next Regional VP (RVP), Mid‑Market Sales will be an experienced leader with the ability to creatively motivate our team and help our Mid‑Market Sales team hit their goals and resource new ways to excel.

What you’ll do

• Recruit, mentor, and direct a team of high performing AEs in the Mid‑Market space to uncover new business opportunities.
• Actively participate in the sales cycle to bring sales leadership and strategic support.
• Oversee leads and pipeline management.
• Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full‑cycle customer experience.
• Plan and deliver sales strategies to meet and exceed sales projections.
• Analyze data and work with cross‑functional counterparts to improve the product’s vision and drive growth initiatives and market insights.
• Coach and develop your team to develop future leaders for the organization.
• Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
• Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
• Be a hands‑on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.
• Establish and track key performance indicators (KPIs) to evaluate the success of regional initiatives.
• Regularly report on regional performance to the AVP.
• Foster a high‑performance culture that emphasizes teamwork, accountability, and continuous improvement.
• Accurate forecasting knowledge and pipeline guidance.

Skills you’ll bring

• 3‑5+ years of SaaS sales experience in Mid Market or Enterprise segment.
• 2+ years people management experience.
• UCaaS/CCaaS experience strongly preferred.
• BA/BS degree or equivalent practical experience.
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
• Excellent analytical, problem‑solving skills, and strong financial acumen.
• Determination and persistence in pursuit of goals.
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports.
• Brings a strong work ethic; takes the initiative and think creatively to get the job done.
• Must be able to coach teams that handle a full‑cycle sales process – prospect to close – medium to large strategic deal sizes ($50K‑200K+ ACV).
• Experience coaching teams using MEDDPICC or SPICED.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.