Resort Front Desk Associate

: Description:

WHO WE ARE…

Do you have a passion for hospitality? Are you a professional who goes above and beyond for the people around you? Join our team! We are looking for friendly faces with a passion for hospitality and a knack for being resourceful to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor's and resident's expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

WHAT YOU'LL DO…

• Greet & establish a rapport with guests, residents, prospective residents, and vendors
• Answer calls efficiently for reservations and calls customers when needed
• Answers questions in our online chat
• Report resort comments, suggestions, and complaints to the Resort Manager
• Efficiently check guests in and out, handling reservations and walk-in guests
• Collect rent, deposits, and payments for other services in Rent Manager and Campspot
• Make collection calls for site rental payments as directed
• Send emails to residents / potential guests as needed
• Maintain and complete resort files, reports, and records
• Upload files resident files and resident/guest communications to Rent Manager
• Prepare and distribute resort communications such as newsletters, rule reminders, violations etc.
• Ensure office supplies are sufficiently stocked and prepare orders as needed
• Sort mail and packages and distribute to mailboxes
• Secure documents for leases
• Input meter readings
• Contact maintenance when needed for guests with any potential problems
• Performs other related duties as assigned

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Requirements:

ROLE REQUIREMENTS…

• High School diploma or equivalent is required. Some college experience preferred.
• Intermediate to advance with Microsoft Office: Word, Excel, Outlook, and PowerPoint
• Knowledge of POS software and facility rental/reservation software is strongly preferred, but not required
• Excellent communication skills, excellent phone skills, professional appearance, and demeanor required.
• Ability to work in a fast-paced environment and multi-task.
• Ability to read, write and perform basic mathematical calculations.
• Interpersonal skills using tact, patience, and courtesy.
• Must adhere to all company policies and procedures and should be prepared to work a flexible schedule, including weekends and holidays.
• Strong interpersonal skills and the ability to work well with co-workers

THE RIGHT PERSON WILL…

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be resourceful and able to find solutions when issues arise

BENEFITS...

• Medical, Dental, Vision
• Employer Paid Life Insurance
• STD, LTD
• 401K
• PTO and 11 paid Holidays
• Working in an inclusive community!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.