Associate Technical Account Manager

About the Role:

Join Yardi as our new Associate Technical Account Manager
(ATAM) and play a pivotal role in reshaping the Yardi’s RentCafe product suite!
We're seeking a tech enthusiast who's passionate about delivering exceptional
customer service. In this role, you'll be the go-to expert for troubleshooting
and resolving complex software issues through phone and email, utilizing
Yardi's state-of-the-art product suite.

Yardi's CRM IQ product offers comprehensive tools designed
to enhance resident engagement and streamline operations in senior living
communities. As an ATAM, you'll leverage this powerful CRM to provide tailored
solutions, optimize client workflows, and ensure seamless integration with
their existing systems. Your contribution will go beyond just support - you
will actively collaborate with our team to drive continuous improvements and
advancements in our products, ensuring our clients receive nothing but the best
and stay ahead in a competitive market.

What You’ll Do:

• Research, analyze and use your problem-solving skills to
  troubleshoot application issues.
• Use your strong interpersonal skills to help train clients
  on new features and functionality.
• Perform data mapping, conversions and support software
  customization based on client requirements.
• Collaborate with internal teams in training, conversions,
  sales and development on a regular basis.
• Build rapport with clients and perform systems and business
  process reviews and make recommendations on best practices.
• Collaborate closely with team members across the US,
  actively contributing to the collective success of the team.

Who You Are:

• Bachelor’s degree in Business, Accounting, Information
  Management, or a related field.
• Prior experience working in a customer support role setting
  and managing expectations.
• Project management, accounting, or property management
  background.
• Strong proficiency in MS Office Suite and Outlook.
• Excellent written and verbal communication skills.
• Phenomenal customer service skills and desire to go the
  extra mile.
• You are a faster learner and can learn new concepts quickly.
• Excellent attention to detail and the ability to prioritize
  effectively.
• High comfort level troubleshooting and problem-solving
  issues.
• Great people skills and the ability to be personable and
  professional.
• Flexibility, and the ability to manage changing priorities.

Ideal to have:

• Previous technical support and application troubleshooting.
• Prior experience with Yardi software.
• SQL, Basic server and web server knowledge.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#YardiCulture #BestPlaceToWork #YardiCareers

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

*sb

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