Bilingual Customer Service Agent

This is a full-time position that offers an onsite work environment (in the San Antonio, TX office), great work-life balance, & competitive hourly pay, plus incentives. The working hours/shift for this position are Monday-Friday through 7:00 AM – 5:30 PM CST, based on availability.

This role focuses on customer service while interacting with location management to respond to bilingual high volume customer calls. This individual is expected to have the ability to self-pace, prioritize, and troubleshoot while performing specific functions according to standardized procedures. The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution.

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage incoming customer calls

• Research account details

• Open, track and resolve requests using internal systems

• Handle telephone inquiries

• Listen to customers, address issues and respond appropriately

• Communicate with Sales and Service representatives in the field

• Build relationships with customers - both internal and external

Benefits & Perks:

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

• We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

• High School Diploma or GED equivalent
• Fluent in English and Spanish (written, spoken, and listening comprehension required)
• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel
• Familiarity with Parcel & Freight protocols and documentation
• Ethical, Perceptive, Confident, Affable, Teachable, Meticulous

About Us

At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 800-347-7888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.