Patient Outreach Specialist
- Bilingual (English/ Spanish) fluency preferred.
- Supports other departments, initiatives, and projects across the organization by supplying any needed customer service data.
- Must always represent a positive image of GMG and go above and beyond to provide exceptional customer service to existing patients.
- Must demonstrate knowledge of GMG, Managed Care, Health Insurance plans and Agents, Providers, Operations, and other GMG protocols by correctly advising/directing callers.
- Identify opportunities to optimize company systems and processes that will enhance patient satisfaction.
- Will work collaboratively across departments to carry out the patient retention strategy and resolve all service issue complaints.
- Participates in select committees and workgroups as needed to report on outreach data and trends
- Comprehensive knowledge and commitment to healthcare regulations, HIPAA compliance, and patient data confidentiality.
- Participates in educational programs as needed.
- Other duties as assigned.
- Places outbound calls to all existing patients that attend an event hosted by GMG and documents feedback about their experience.
- Calls and gathers feedback from all new patients about their experience following their “patient intake” appointment.
- Calls all new patients following their first visit with their PCP to ensure that all concerns were addressed, and the provider provided a satisfactory level of service.
- Will assist with calling existing patients during the annual enrollment period (AEP) to answer any questions and proactively retain patients.
- Will actively work to uncover improvement opportunities by conducting targeted patient surveys via telephone.
- Places outbound calls to discuss patient’s satisfaction with their current insurance plan and the benefits they’re entitled to.
- Makes follow-up calls with patients who have been reassigned to a new PCP due to their current PCP resigning or leaving the practice.
- Collaborates with Patient Retention Coordinators to ensure a holistic approach is taken for retaining GMG patients.
- Partners with payers to provide relevant patient feedback about current plans, benefits, and what patients find value in.
- Follows appropriate scripting when making outbound calls and works to optimize all scripting as needed.
- Presents patient feedback information and data to leadership teams in various meeting settings.
- Places other outbound calls as determined by the Director of Patient Experience.
Recommended Jobs
Pest Control Technician
Versacor Enterprises, LLC , a rapidly growing company providing Managed Pest Solutions for commercial and industrial businesses, is seeking a dedicated Service Specialist in Laredo TX to join our …
Substation Construction Manager
Substation Construction Manager Location: McCamey, TX Contract Duration: 12 Months Overview Our client is a leading energy infrastructure company seeking an experienced Construc…
HR Business partner
Job Responsibilities: Lead employee hiring/contractor conversion efforts to ensure continuity in workforce requirements Contribute to employees' professional development and embrace the talent …
Senior Interior Designer
Senior Interior Designer CKC Custom Homes + Haus of Powell San Antonio, TX | Full-Time | In-Office & On site About CKC Custom Homes For over 20 years, CKC Custom Homes has set the standa…
HVACR Mechanic, Supervisor
Title: HVACR Mechanic, Supervisor HVACR Mechanic, Supervisor This role will be located at an OCONUS location and 100% onsite Who We Are KBR Mission Technology Solutions delivers ful…
Construction Project Management - SEGULA TECHNOLOGIES
Company Description Segula Technologies is a global engineering and consulting leader, delivering innovative solutions across aerospace, automotive, energy, rail, and life sciences. With a presenc…
Senior Cyber Security Analyst
Description REMOTE/ON-SITE AS REQUIRED!! (CHICAGO) PCG Consulting Group is a leading consulting firm based in Chicago, IL. Our company specializes in providing innovative solut…
Steward/Dishwasher | Benefits Offered
Description At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs …
Accounts Payable / Receivables Clerk
Mac Haik Dodge Chrysler Jeep Ram Georgetown , proudly serves the greater Austin area with quality new and used vehicles. Our goal is to ensure, whether customers decide to buy from us or not, that t…
Senior Wealth Advisor - Trust Services
Kforce has a client that is seeking a Senior Wealth Advisor - Trust Services in San Antonio, TX. Job Summary: A well-established financial institution is seeking a Senior Wealth Advisor - Trust Servi…