Bilingual BW Customer Service Associate

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We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote ( #LI-Remote )

Job Summary

• A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.

Essential Job Functions

• Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
• Timely and accurate completion of customer inquiries on new losses and status inquiries.
• Successfully completes warm transfer of reporting party and sends text updates where applicable.
• Responds to telephone inquiries regarding status of claims assigned. Performs other duties as assigned.
• Ensures all customer communication and contact is accurately and efficiently documented.
• Reviews coverages and makes claim assignments to the appropriate claim representative for handling.

Physical Actions

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information. Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High school diploma or equivalent required.

Bachelors Degree preferred.

Experience Requirements

One year customer service experience preferred.

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): US - TX