Customer Service Representative

We're Hiring: Customer Service Representative
Estamos contratando: Representante de servicio al cliente

Pay & Schedule | Pago y Horario

• Starting Pay: $17 - $20 per hour (based on experience)
  Pago Inicial: $17- $20 por hora (según experiencia)
• Schedule: Monday to Friday | 7 am – 3:30 pm
  Some Saturdays and overtime as needed
  Horario: Lunes a Viernes | 7am – 3:30 pm
  Algunos sábados y horas extra, según necesidad

TEXT: CSR to 903.231.7076 to Apply Now!

At Rodgers Wade, a proud member of the Harrison, Walker & Harper (HWH) family of companies, we build custom retail environments for some of the world’s top brands. From wood and laminates to metal and LED lighting, our expert team in Paris, Texas transforms raw materials into stunning, functional retail fixtures.

What You’ll Do:

• Communicates with Project Managers and Project Coordinators as well as external and internal customers to determine the potential scheduling of outgoing product.
• Se comunica con los gerentes y coordinadores de proyectos, así como con los clientes externos e internos para determinar la programación potencial del producto saliente.
• Uses the Global Shop system to create sales orders, sales order acknowledgements, customer inventory reports, and packing lists.
• Utiliza el sistema de la tienda global para crear pedidos de ventas, confirmaciones de pedidos de ventas, informes de inventario de clientes y listas de empaque.
• Maintains proper ship dates inside of the Global Shop system. Conveys any changes to appropriate personnel/departments using established procedures.
• Mantiene las fechas de envío adecuadas dentro del sistema de la Tienda Global. Transmite cualquier cambio al personal / departamentos apropiados utilizando los procedimientos establecidos.
• Confers with customers and project teams regarding warranty and/or damage claims.
• Consulta con clientes y equipos de proyecto sobre reclamaciones de garantía y/o daños.
• Confers with customers and project teams regarding product returns and follows the company established Returned Materials Authorization guidelines.
• Consulta con los clientes y los equipos de proyecto sobre las devoluciones de productos y sigue las pautas de autorización de devolución de materiales establecidas por la empresa.

Requirements:

• Comfortable working in a warehouse environment
• Strong written & verbal communication skills
• Detail-oriented and organized

Be a part of something built to last — since 1856. Start your career with Rodgers Wade today!

What We Offer

• Paid Time Off – 9 Paid Holidays + Generous PTO Plan
• Retirement Benefits – 401(k) with Company Match
• Comprehensive Health Coverage – Medical, Dental, Vision

EMPLOYEE BONUS REFERRAL LEVEL I

Rodgers Wade is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.