Help Desk Technician
This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for the administration and internal support of PCs, printers, servers, and related equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations. Responsibilities 80% Resolve computer support problems
- Provide helpdesk support and resolve problems to end user’s satisfaction
- Maintain communications with customers during the problem-resolution process.
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority
- Modify configurations, utilities, software default settings, etc. on user workstations
- Utilize and maintain the helpdesk tracking software
- Train computer users
- Perform user on-boarding and off-boarding
- Install, test, and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software, and software licenses
- Report issues needing escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups and OUs in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Create, review, and update Help Desk documentation as assigned.
- Review and recommend modifications to procedures.
- Maintain in-depth knowledge of supported products and services
- Team player
- Ability to pay attention to detail
- Follow procedures
- Ability to be self-directed
- Excellent customer service
- Great learning ability
- Planning & Organizing
- Problem Solving
- Time management
Recommended Jobs
Software Developer 3 (PeopleSoft)
Title : Software Developer 3 Duration : 09/01/2025 - 08/31/2026 Location : Austin, TX 78701 Position : Hybrid (90% remote, work location within the US. 10% Onsite) Note : Need 3 re…
FIELD LEADER
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing th…
Final Mile Delivery & Installation - Independent Contractor Opportunity
Final Mile Delivery & Installation - Independent Contractor Opportunity Dallas, TX Warehouse Ryder Last Mile is expanding rapidly and seeking experienced, professional carriers to join our national …
Accountant (Part Time)
DESCRIPTION: Accountant is responsible for managing financial records, preparing and analyzing financial statements, and ensuring compliance with relevant laws and regulations. They play a crucial…
Quick Service Technician
Overall Summary A technician that can perform common light duty services or repairs in an efficient manner Education High School Experience Less than 1 year Additional Information OIL CHANGES, …
Assistant Site Manager
Job Posting: Assistant Site Manager at Tommy's Express Carwash - Waukee Location: Waukee, IA Position: Assistant Site Manager Pay: $18 - $22 per hour (based on experience) Bonus: Gene…
Safety/Paramedic (Pro Services)
Total Safety is looking for a Safety/Paramedic to add to their safety conscious team. The Paramedic responds to Emergency situations; staying within the requirements and restrictions of level of train…
Regulatory Affairs Consultant (Dallas, TX)
Regulatory Affairs Consultant Location: Hybrid (Dallas, TX Preferred) Yrs of Exp: 3 yrs + Overview: We are seeking a highly skilled and detail-oriented Regulatory Consultant to join our d…
Solar Technician I, Anson Solar Site
What You Can Expect As a Solar Technician I, you will support the operation and maintenance of solar power facilities at the Anson 2 Solar Site located in Anson, TX. You will assist in troubleshoo…