Technical Support Specialist II
Job Responsibilities:
- Provide remote technical support for proprietary software and hardware systems
- Troubleshoot issues related to networking, connectivity, and system configuration
- Install, configure, and test systems remotely
- Maintain detailed documentation in ServiceNow ticketing system
- Train customers on system usage and best practices
- Escalate critical issues appropriately and follow department procedures
- Participate in on-call rotation and monitor team chat for peer support
Skills:
- Certifications: CompTIA A+, CCNA, MCSE, Linux+
- Experience with:
- Linux OS
- PowerShell scripting
- Virtualization (Hyper-V, VMware)
- SSL/TLS protocols
- Cellular network configuration, POE, NetCloud
- Public safety tech support (body/dash cams, evidence software)
Education/Experience:
- High School Diploma or equivalent
- 3+ years of technical troubleshooting or customer service experience
- 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
- Strong knowledge of Windows OS and networking protocols
- Experience with ServiceNow, Google Suite, Bomgar
Recommended Jobs
Material Scientist with Python - Freelance AI Trainer
Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, e…
Phlebotomist / Donor Screener
At BioLife, we know that flexibility matters—especially for those balancing multiple commitments. That’s why we’re dedicated to creating meaningful part-time opportunities for our team. This rol…
Cylinder Technician (8870)
Coastal Welding Supply-AWG Company has an immediate opening for a Cylinder Technician at our gas cylinder production/distribution facility in Beaumont, TX! We offer: ~ A competitive salary …
Parts Inventory Manager
Overview & Responsibilities The Parts Inventory Manager will play a crucial role in supporting the sales team by providing technical expertise and exceptional customer service. This position…
Counselor/LPHA TCOOMMI
Under the general supervision of the Program Manager for TCOOMMI, performs assigned mental health and human service activities for justice involved adults with SMI. Work includes clinical interviews, …
Mover
Job Title: Moving Specialist & Brand Ambassador Location: Round Rock, TX Company: Pink Zebra Moving Tired of boring jobs? Ready to be part of a team with incredible energy that customers a…
Office Manager
This position wears multiple hats in a Private family office. Some days you might have your Executive Assistant hat on while other days you will be assisting management with HR duties and running rep…
Material Handler
Roles & Responsibilities Responsibility: This position is responsible for the retrieval and control of Raw Material for the daily line functions in manufacturing. Daily cleaning of kitting a…
Shop Foreman - Night Shift
As a Night Shift Shop Foreman, you'll play a crucial role in optimizing our shop operations by maintaining workflow and efficiently distributing work among technicians. Working closely with the Opera…