Technical Support Specialist II
Job Responsibilities:
- Provide remote technical support for proprietary software and hardware systems
- Troubleshoot issues related to networking, connectivity, and system configuration
- Install, configure, and test systems remotely
- Maintain detailed documentation in ServiceNow ticketing system
- Train customers on system usage and best practices
- Escalate critical issues appropriately and follow department procedures
- Participate in on-call rotation and monitor team chat for peer support
Skills:
- Certifications: CompTIA A+, CCNA, MCSE, Linux+
- Experience with:
- Linux OS
- PowerShell scripting
- Virtualization (Hyper-V, VMware)
- SSL/TLS protocols
- Cellular network configuration, POE, NetCloud
- Public safety tech support (body/dash cams, evidence software)
Education/Experience:
- High School Diploma or equivalent
- 3+ years of technical troubleshooting or customer service experience
- 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
- Strong knowledge of Windows OS and networking protocols
- Experience with ServiceNow, Google Suite, Bomgar
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