Analyst/Sr Analyst, Customer Products - Lounges (Fort Worth)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a part of Lounge Product Team within the Customer Experience Product Design Organization.
• The Lounge Product Team focuses on providing an elevated and competitive travel experience through development of premium touchpoints geared towards our high-value customers.
• Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience strategic objectives as it relates to Lounges and premium ground experience.
• Thrive in in big picture conceptual environment and influence the overall premium journey for our customers

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Recommends plans, requirements, and investment spending for lounge projects
• Leads the review, development, and design of multiple concurrent new construction and refurbishment efforts
• Collaborate with design, real estate, operations, culinary, partnerships, marketing, and communications teams to create multi-sensory, engaging premium guest experience
• Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects
• Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements
• Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process
• Develops, maintains, and implements facility design standards to establish “best practices” and brand consistency
• Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products
• Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment
• Develops multi-million-dollar annual capital investment and refurbishment plans with Corporate Real Estate and Finance departments
• Works with the Finance team to ensure accuracy of month-end close financials relative to project status and spending
• Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint
• Must be willing to travel in the U.S. and internationally when needed for business (approximately 25-40%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree with specialization in architecture or interior design; or equivalent experience/training
• 3 years related work experience
• Expertise in facility design, construction, and refurbishment
• Understanding of premium environments and hospitality experience
• Experience in project budgeting and capital investment

Preferred Qualifications- Education & Prior Job Experience

• Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments
• Professional Architect license and LEED accreditation

Skills, Licenses & Certifications

• Knowledge of competitive landscape and trends in the hospitality industry
• Ability to identify short- and long-term facility improvements to address a changing customer demographic
• Ability to develop funding request packages and justification for presentation at most senior levels at AA
• Experience in writing and delivering presentations
• Ability to accept ownership, responsibility and accountability of functional obligations
• Ability to interact effectively with all levels of management across a variety of functional areas
• Strong negotiation, interpersonal, and business writing skills
• Detail oriented, with demonstrated organizational ability and excellent project management
• Ability to make independent and non-procedural decisions
• Ability to work in a team environment and within deadlines
• Ability to conceptualize and support strategic product development
• Excel, Word and Power Point skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.