Client Support Analyst
Nuclear Energy Opportunity Overview: Client Support Analyst is onsite position based in Houston, TX. This is a 1-year contract assignment.(W-2) You will work in the Natural Gas and Retail Energy market. You will support our client's Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. Your responsibilities and processes, you would be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, amongst others. You would an experienced individuals with a winning attitude and a commitment to exceptional service levels. You will report to the onsite Manager. Your Day-to-Day: * You will be a critical post-deal liaison between the Client, Brokers, and the Sales Team. We are looking for a professional who can conduct operational resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. You will be the primary contact for brokers and sales representatives. You will navigate post-deal inquiries, including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
- You will conduct complex operational analyses to support informed decision-making within the department , being a trusted advisor to all partners.
- You bring experience with the retail energy and gas market, demonstrate a winning attitude, and excels where customer advocacy are important.
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 2 years
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
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