Field Service Technician
- Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps and frac hoses, supported by the Mission Completion Products (MCP) group.
- Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.
- Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.
- Disassemble equipment to inspect components, identify failures, and determine required repairs.
- Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.
- Assist with actuator calibration, functional verification, and testing of control components.
- Support system diagnostics to identify operational, reliability, and performance issues within PP&C equipment and associated systems.
- Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.
- Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may affect equipment performance.
- Diagnose equipment malfunctions using observations, testing methods, schematics, assembly drawings, work instructions, and established procedures.
- Request, install, and verify replacement parts in accordance with engineering drawings, specifications, and work instructions.
- Ensure all work is completed accurately, efficiently, and with a strong commitment to quality. Prepare surfaces and components appropriately to prevent damage during assembly and testing.
- Perform functional testing and test runs to verify repaired equipment meets operational and performance specifications.
- Serve as the PP&C field representative during new product trials, acting as the primary point of contact for customers.
- Troubleshoot issues with new equipment and provide field performance feedback to engineering teams to support continuous product improvement.
- Identify barriers to customer adoption of new MCP technologies and communicate field-user perspectives to product development and engineering teams.
- Travel on short notice to customer locations to troubleshoot equipment, support critical operations, and serve as NOV's point of contact during non-productive time (NPT) events.
- Participate in training and development activities as directed by management.
- Perform additional duties and responsibilities as assigned.
- Develop and maintain a thorough understanding of Mission Completion Products product lines.
- Gain proficiency in MCP service procedures, operational processes, and best practices.
- Establish familiarity with MCP engineering teams, product line managers, and new product development managers.
- Become proficient in applicable NOV software systems, ERP platforms, and service applications.
- Valid driver's license.
- Ability to successfully pass a three-year driving history review.
- High school diploma or equivalent; alternatively, five (5) or more years of relevant industry experience.
- Experience using hand tools, torque wrenches, power drills, and other common service equipment.
- Basic understanding of hydraulic systems, electrical components, and system diagnostics.
- Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.
- Previous oilfield service experience.
- Experience supporting actuator calibration, equipment testing, and troubleshooting activities.
- Familiarity with Frac Protection Systems or high-pressure safety systems.
- Knowledge of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic pressure testing equipment, and associated testing procedures.
- Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.
- Perform only those tasks for which appropriate authorization and training have been provided.
- Ensure all products and services meet established quality standards and comply with applicable QA procedures and work instructions.
- Perform all duties safely and responsibly to protect personnel, equipment, facilities, and customer assets.
- Learn, understand, and comply with all company Health, Safety, and Environmental (HSE) policies and procedures applicable to the role.
- Become proficient in the operation of equipment, tools, and service techniques used throughout the Mission service organization.
- Maintain a clean, organized, and professional work environment.
- Demonstrate professional communication and customer service skills when interacting with internal and external stakeholders.
- Adapt to changing priorities and support customer needs in both shop and field environments.
- Effective Communication
- Teamwork and Collaboration
- Drive for Results
- Integrity and Trust
- Problem Solving
- Sound Judgment and Decision Making
- Customer Focus
- Safety Leadership and Awareness
- Ability to read, interpret, and apply assembly drawings, schematics, and work instructions.
- Operation of test pumps and related testing equipment.
- Safe operation of cranes, forklifts, and material-handling equipment as required.
- Safe operation of company vehicles as required.
- Electrical troubleshooting and diagnostics.
- Hydraulic and pneumatic system troubleshooting.
- Calibration and functional testing of equipment and control systems.
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
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